Privacy
Last updated 6 November 2026
This page explains what happens to your information when you use fifocalls.com. We've kept it short and in plain English. We wrote it with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and GDPR-style good practice in mind.
Who we are
FIFO Calls, Dubai, United Arab Emirates. [Owner to fill in: legal entity name and trade licence number.] You can reach us at info@fifocalls.com about anything on this page.
The short version
- We don't use advertising trackers or sell your data.
- We set no cookies of our own. We remember your cookie choice in your browser, and that's it.
- Analytics and the Talk to Farah voice demo only load if you say yes.
- There are no forms on this site. If you contact us, it's by WhatsApp or email, and you choose what to send.
What we collect, and why
| When | What | Why |
|---|---|---|
| Every visit | Technical request data handled by our host, Cloudflare: IP address, browser type, the page requested, time. | To deliver the site and protect it from abuse. Needed to run the site. |
| Every visit | Your cookie choice, stored in your own browser (local storage key "fifo-consent"). It isn't sent to us. | So we don't ask you again on every page. Strictly necessary. |
| Only if you accept Analytics | Cloudflare Web Analytics: page views, referring site, browser, device type and country, counted in aggregate. It does not use cookies. | To see which pages are useful. Based on your consent. |
| Only if you start a Talk to Farah call | Your voice and what you say during the call, processed by ElevenLabs to run the conversation. A transcript and recording may be kept. [Owner to confirm the retention setting on the ElevenLabs account.] | To let you try Farah. Based on your consent, which you give in the notice before the call starts. |
| Only if you message us | Your name, number or email address and whatever you choose to tell us. | To reply and, if you want, set up Farah for your business. |
Please don't share sensitive details (health, payment or ID information) in the voice demo or in messages to us.
Who else is involved
- Cloudflare hosts and protects the website and, if you accept Analytics, counts visits. Cloudflare privacy policy.
- ElevenLabs runs the voice demo, only after you agree. ElevenLabs privacy policy.
- WhatsApp (Meta) carries messages if you contact us on WhatsApp. WhatsApp privacy policy.
- Our email provider carries email you send us. [Owner to fill in: provider name.]
Some of these companies process data outside the UAE. Where that happens, we rely on their published safeguards for international transfers.
How long we keep it
- Cookie choice: until you change it or clear your browser storage.
- Hosting logs: as long as Cloudflare keeps them for security, which is short-lived.
- Analytics: aggregate counts only, no profile of you.
- Voice demo: as set on our ElevenLabs account. [Owner to fill in.]
- Messages: as long as we're talking or working together, then deleted within [owner to fill in] months unless we need them for legal or accounting reasons.
If you call a business that uses Farah
This page covers our website. When Farah answers calls for one of our customers, that business decides how caller details are used, and we process them on its behalf. Ask that business about its own privacy notice.
Your rights
You can ask to see the personal data we hold about you, correct it, delete it, or stop us using it. You can withdraw consent at any time using Cookie settings at the bottom of any page. Email info@fifocalls.com and we'll answer within 30 days. If you're not happy with our answer, you can complain to the UAE Data Office.
Children
This site is for business owners. It isn't aimed at anyone under 18.
Changes
If we change how we handle data, we'll update this page and the date at the top.